At Louvre Living, we proudly offer shipping exclusively within Australia. Our goal is to ensure your order is delivered promptly and in perfect condition. Please read the following details regarding our shipping process.
1. Delivery Locations
We ship to all major cities and regional areas across Australia. If your location is remote or outside our usual delivery zones, please contact us for support.
2. Delivery Timeframes
- Metro Areas: 3–7 business days.
- Regional Areas: 5–10 business days.
- Please note that these timeframes are estimates and may be impacted by factors like weather, holidays, or courier delays.
3. Shipping Costs
- Sydney Metro: Flat-rate shipping fee of $150.
- Local Pickup: Available free of charge at our showroom:
5/219 Parramatta Rd, Auburn NSW 2144. - Other Areas: Shipping fees are based on your location and the size and weight of your order.
- Exact shipping costs are calculated at checkout before completing your purchase.
- Free shipping promotions may apply to selected items or orders exceeding a specific amount.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details. You can use this information to monitor your delivery status.
5. Delivery Process
- Deliveries are made during standard business hours, Monday to Friday.
- A signature may be required upon delivery. If no one is available, a card will be left with instructions for rescheduling or collecting your parcel.
- For large or heavy items, special delivery arrangements may apply. Our team will notify you to confirm the details.
6. Delivery Issues
- If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of receiving your order.
- For damaged items, include photos of the product and packaging to help us resolve the issue quickly.
7. No International Shipping
Louvre Living currently ships only within Australia.
8. Changes to Shipping Address
Please ensure your shipping address is correct at checkout. If you need to update your address after placing an order, contact us immediately. We cannot guarantee changes if the order has already been dispatched.
